FAQs
Find answers to common queries about our products, shipping, returns, and more. Need additional help? Contact us anytime!
1. I don’t know what my frame size is or whether my eyeglass would fit!
Answer:
To determine your frame size, you can check the size printed on the inside of your current eyeglasses’ temple arm. Alternatively, you can visit our size guide section, where we provide easy instructions to measure your frame size accurately. If you’re unsure, feel free to contact our customer support for assistance.
2. I have ordered an eyeglass, and it doesn’t fit me. Or I can’t see clearly through the eyeglass/sunglass I ordered.
Answer:
If your eyeglass doesn’t fit or you’re unable to see clearly, we recommend contacting our support team immediately. We offer a hassle-free return and exchange policy to ensure your complete satisfaction. Please ensure you provide your prescription details correctly during the order process.
3. Can I get eyeglasses with my prescription?
Answer:
Absolutely! At Spexvue, we specialize in providing eyeglasses tailored to your prescription. Simply upload your prescription during the checkout process, and our team will craft your lenses with precision.
4. I have a complex power. Can you make lenses for me?
Answer:
Yes, we can cater to complex prescriptions, including high power or astigmatism corrections. Our expert technicians use advanced technology to ensure accuracy. Please upload a valid prescription so we can create lenses specifically for your needs.
5. How do I give you my eye power details?
Answer:
You can share your prescription details by uploading a scanned copy during checkout. If you don’t have a digital copy, you can manually enter the prescription details in the designated fields. If you face any difficulty, contact our support team for help.
6. I don’t have my prescription. What do I do? Can you help?
Answer:
No problem! You can visit a nearby optician for an eye test, or we can help you book an appointment with one of our partner clinics. Feel free to contact our customer care team to guide you through the process.
7. Can I try the frame/sunglass before purchasing it?
Answer:
We offer a virtual try-on feature that allows you to see how the frames look on you. Simply upload your photo, and you can virtually try different styles. Currently, we do not offer in-person trials but are working to make this available soon.
8. Which lenses will you fit?
Answer:
We provide a variety of lenses, including single vision, bifocal, progressive, anti-glare, and blue-light protection lenses. Based on your prescription and requirements, we will recommend the best lens type for you.
9. What is your delivery time?
Answer:
Orders are typically delivered within 7-10 working days, depending on your location and customization requirements. For more precise timelines, check the delivery estimate at checkout.
10. I want to return/exchange the product I ordered. What do I do? Will you pick the product from me?
Answer:
If you’re unsatisfied with your product, you can initiate a return or exchange within 14 days of delivery. Visit the “Returns” section on our website and follow the instructions. For your convenience, we provide doorstep pickup for returns.
11. Why should I order from Spexvue?
Answer:
Spexvue stands out for its affordable pricing, premium quality eyewear, and excellent customer service. With a wide range of styles and options, we are committed to providing eyewear that blends comfort, functionality, and style.
12. How do I pay for a purchase on Spexvue’s website?
Answer:
We accept multiple payment methods, including credit/debit cards, net banking, UPI, wallets, and Cash on Delivery (COD). Choose the option that suits you best at checkout.
13. Are there any hidden charges (Octroi or Sales Tax) when I make a purchase?
Answer:
No, there are no hidden charges. The price you see at checkout is the final price, inclusive of all taxes.
14. Is it safe to use my credit/debit card/net banking/wallet on Spexvue?
Answer:
Yes, your payment information is 100% secure. Our website uses SSL encryption and PCI-compliant gateways to ensure the safety of all transactions.
15. Can I access Spexvue on mobile?
Answer:
Yes, our website is mobile-friendly, and you can easily browse, shop, and manage your orders from any device.
16. How do I check the current status of my orders?
Answer:
You can track your order status by logging into your account and visiting the “My Orders” section. Alternatively, you can use the tracking link sent to your registered email or contact our support team for assistance.
17. How can I cancel an order?
Answer:
To cancel an order, log into your account and go to the “My Orders” section. Select the order you want to cancel and click “Cancel Order.” If the order has already been shipped, you may need to process a return.
18. What are the delivery charges?
Answer:
We offer free delivery on orders above ₹500. For orders below ₹500, a nominal delivery fee will apply, which is displayed at checkout.
19. You don’t ship to my area. How do I order?
Answer:
Currently, we are working to expand our delivery network. If your area is not covered, please contact us, and we will try to assist you with alternate solutions.
20. Does Spexvue deliver outside India?
Answer:
At present, we deliver only within India. However, we are exploring international shipping options and will update our customers once this service is available.
21. How do you deliver?
Answer:
We partner with reliable courier services to ensure timely and safe delivery. Once shipped, you will receive a tracking ID to monitor your order’s progress.