Return & Exchange Policy
At SpexVue, we strive to ensure your complete satisfaction with your purchase. If you are not entirely happy with your product, please review our return and exchange policies below.
📦 Return Policy
We want you to love your SpexVue products! If the product you received is damaged or has any issues, we offer a return policy under the following terms:
- Return Timeframe: if any damages or any issue you need to return the product within 2 days after delivery
- Eligibility for Return:
- The item must be in its original condition.
- All tags, packaging, and accessories must be intact.
- Returns are only accepted if the product is damaged at the time of delivery.
- We cannot entertain returns for products that are not damaged upon arrival.
- Return Process: To initiate a return, please contact our customer support team at support@spexvue.com with your order details, including photos of the damage or issue.
🔄 Exchange Policy
We understand that sometimes an exchange is necessary. We offer exchanges under the following conditions:
All products exchanges will be done within 3 days of returning the product.
- Exchange Timeframe: Exchanges can be made within 3 days after the received of the product.
- Eligibility for Exchange: Products must be in original, unused condition with packaging intact.
- Exchange Process: To request an exchange, contact our customer support at support@spexvue.com and provide your order details.
Note: The new product for exchange will only be shipped once we receive the returned item and confirm its condition.
💵 Refund Policy
At SpexVue, we aim to make the shopping experience seamless. However, please note the following regarding refunds:
once the order is placed we don’t entertain refunds we do exchanges
- No Refunds: We do not offer refunds on orders once they are placed.
- Exchanges Only: If you are dissatisfied with the product or if it arrives damaged, we will process an exchange for the same or another item of equal value.
- Refund on Shipping Costs: Shipping charges are non-refundable, except in cases where we are at fault (such as sending a defective or wrong item).
📞 Contact Us
For any concerns regarding returns, exchanges, or assistance, please contact our customer support team:
- Email: support@spexvue.com
- Phone: +91 92204 48044
📌 Important Notes
- Return & Exchange Eligibility: Returns and exchanges will only be processed if the product is returned in its original, unused, and undamaged condition.
- Shipping Costs: The customer is responsible for the shipping costs involved in returns or exchanges unless the return is due to a defective product or an error made by us.
Thank you for choosing SpexVue. We are committed to providing you with the best products and customer experience!
